Support

How can we help?

Search the help center, browse a topic, or reach a human. Most answers are a tap away.

Getting started

Create an account, find a course, and take your first lesson.

Account & billing

Payments, plans, invoices, and managing your subscription.

Courses & access

Accessing content, progress, downloads, and offline viewing.

Live sessions

Joining live classes, reminders, recordings, and seats.

Certificates

Earning, downloading, and sharing your certificates.

Refunds & cancellations

Eligibility, how to request, and processing times.

How do I access a course after I buy it?

Once payment is confirmed, the course appears in your dashboard under "My learning" instantly. Sign in on web or mobile and pick up where you left off.

How do live sessions work?

Save your seat from the session page and you'll get a reminder 15 minutes before it starts. Join from the same page at the scheduled time. A recording is emailed the next morning to everyone enrolled.

Do I get a certificate?

Most courses include a certificate of completion, issued automatically when you finish all lessons. Certificates are for professional development and don't replace official academic degrees.

What payment methods do you accept?

Credit and debit cards, plus local options Fawry and Vodafone Cash. We never store your card details — payments run through trusted providers.

Can I get a refund?

Possibly, depending on how much of the course you've accessed and when you ask. See the full refund policy for eligibility and how to request one.

How do I cancel my subscription?

Go to Account → Billing → Cancel renewal. You keep access until the end of the current billing period; future renewals stop.

Still need help?

Our team is in Cairo and replies within one business day.

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